Refund policy

Our Refund & Cancellation Policy is strictly structured to protect the absolute integrity of rare, high-value JDM engineering and bespoke fine art.

1. 1/1 Custom Masterpiece Line (Stardust Genesis™ Platform, etc.):
ALL SALES ARE STRICTLY FINAL. Because each custom reel is a unique, serial-numbered work of mechanical fine art hand-crafted by Maestro NISHIMURA, we strictly do not accept any cancellations, returns, refunds, or exchanges under any circumstances once the acquisition process has commenced.

2. Standard JDM Stock Inventory:
Returns for standard, non-custom inventory are accepted only within 7 days of delivery. The item must be absolutely unused, unopened, and in its original pristine factory packaging with all manufacturer seals intact. 
• The buyer is strictly responsible for all return shipping fees, restocking logistics risks, and any applicable return import duties.
• All approved returns for standard inventory are subject to a strict 15% restocking fee.

3. Unclaimed Shipments & Delivery Failures:
For collectors residing in our Tier 1 Sanctuary Territories operating under our exclusive White-Glove DDP Protocol, zero customs duties are charged at your door. However, if any global shipment is returned to our Chiba hub due to a buyer's failure to provide valid delivery access, failure to sign for the package, or failure to claim the shipment from the carrier, NO REFUND will be issued. (For standard DDU dispatches outside our select territories, any carrier return caused by a buyer's refusal to clear local customs will likewise result in forfeiture of refund.)

4. Transit Integrity & Inspection Protocol (Damaged in Transit):
Every sovereign piece leaves Nagareyama, Chiba under our proprietary "Bulletproof Omotenashi Packing" methodology. In the highly unlikely event that your acquisition arrives with severe external courier damage, the buyer must contact our Private Commissions Concierge Desk within 48 hours of documented delivery, providing unedited, continuous video evidence of the package unboxing. Claims submitted after 48 hours of carrier delivery confirmation will be strictly dismissed.

"Excellence in Every Detail."