Refund policy

Our Refund & Cancellation Policy is designed to offer absolute peace of mind to our VIP collectors, while protecting the pristine integrity of rare, high-value JDM engineering and bespoke fine art.

1. The Sovereign Satisfaction Guarantee (1/1 Stardust Genesis™ Masterpieces - Ready to Ship):
We hold absolute confidence in the breathtaking quality of Maestro NISHIMURA's craftsmanship. If your acquired 1/1 Stardust Genesis masterpiece does not fundamentally exceed your expectations upon physical inspection, discerning collectors may request a return within 7 days of delivery. The masterpiece must be absolutely unused, unspooled, unmounted, and in its pristine original condition with all certificates and authentic packaging intact.
• The buyer is responsible for fully insured return shipping logistics and any applicable return import duties.
• To meticulously preserve the pristine exclusivity of our 1/1 masterpieces for the next collector, a strict 10% sovereign inspection and restocking fee will apply to approved returns.

2. Private Commissions (Bespoke Made-to-Order):
ALL SALES ARE STRICTLY FINAL. Because Private Commissions are exclusive allocations built precisely to a collector's custom engineering brief, we strictly do not accept any cancellations, returns, refunds, or exchanges under any circumstances once the bespoke acquisition process has commenced.

3. Standard JDM Stock Inventory:
Returns for standard, non-custom inventory are accepted only within 7 days of delivery. The item must be absolutely unused, unopened, and in its original pristine factory packaging with all manufacturer seals intact. 
• The buyer is strictly responsible for all return shipping fees, restocking logistics risks, and any applicable return import duties.
• All approved returns for standard inventory are subject to a strict 15% restocking fee.

4. Unclaimed Shipments & Delivery Failures:
For collectors residing in our Tier 1 Sanctuary Territories operating under our exclusive White-Glove DDP Protocol, zero customs duties are charged at your door. However, if any global shipment is returned to our Chiba hub due to a buyer's failure to provide valid delivery access, failure to sign for the package, or failure to claim the shipment from the carrier, NO REFUND will be issued. (For standard DDU dispatches outside our select territories, any carrier return caused by a buyer's refusal to clear local customs will likewise result in forfeiture of refund.)

5. Transit Integrity & Inspection Protocol (Damaged in Transit):
Every sovereign piece leaves Nagareyama, Chiba under our proprietary "Bulletproof Omotenashi Packing" methodology. In the highly unlikely event that your acquisition arrives with severe external courier damage, the buyer must contact our Private Commissions Concierge Desk within 48 hours of documented delivery, providing unedited, continuous video evidence of the package unboxing. Claims submitted after 48 hours of carrier delivery confirmation will be strictly dismissed.

"Excellence in Every Detail."